E246: See Manual
The printer doesn't see the laminator
Unplug both power supplies from the HDP5000. Plug the laminator in first and then the printer.
Verify that the laminator is pushed into the flipper all the way.
Verify that the thumbscrews are installed.
- UNPLUG THE PRINTER BEFORE TIPPING IT!
- If there is only one thumbscrew install it in the front.
- If there are no thumbscrews it is usually enough to push the laminator and printer/flipper together. Order a thumbscrew if you want. Verify that the green circuit-board connector is seated properly in the laminator.
A laminator should only be ordered if the green circuit-board connector is physically broken. Document the user damage in the ticket.